FAQ

Find the answers to your commonly asked questions here


 

Are Isla Apothecary Products 100% natural?

Yes!

Borne out of my positive experiences with effective, botanical-led skincare rituals, and a belief in the power of the skin and spirit to thrive with greater alignment to nature, Isla Apothecary products contain within a synergy of unique life forces, rich aromas, and potency. 

Only the finest raw and nature-derived, and where possible organic and wild crafted, ethically sourced ingredients are used. These remain pure and unadulterated, formulated without animal-derived ingredients, parabens, phthalates, synthetic materials, preservatives or aromachemicals. All ingredients and products are free from animal testing, are suitable for vegans and are only tested on (willing) human participants.

You can find details of all ingredients listed in their common and INCI (International Nomenclature of Cosmetic Ingredients) names in descending order on all product pages and packaging. INCI is the international language used to identify cosmetic ingredients, and names are assigned by the International Nomenclature Committee.

Please note that as with all natural products, there may be variations in colour and scent from batch to batch. Climate, soil, and weather conditions all contribute to variations in the aromatic profile of an essential oil. Changes in your products can also be attributed to storage conditions- please see below for our recommendations on proper storage. 


Why aromatherapy and skincare?

The synergy of unique life forces and aromas of various essential oils are chosen for their aromatherapeutic experience and luxuriously rich and transportive scents. Stress and the consequent release of cortisol can wreak havoc with our hormones and our skin. Our experience is that aromatherapy is a safe, effective and rewarding way to reduce everyday stress. 


I would like to sample a product.

We include surprise samples in all online orders, though please be sure to let us know in the notes box on the checkout page what you would like to try and we'll do our best to include it. We also offer 60g sampler pots of all three of our body scrubs. 


I have a nut allergy. Are your products suitable?

To make them safer to use on the skin, the majority of Isla Apothecary essential oil blends are infused with vegetable, nut or seed oils. We also use crushed walnut shells in the Coffee + Cinnamon Body Polish. We advise checking the Ingredients section on each product page for further details before purchasing. 

Please be advised that our products are prepared in an environment where nut ingredients are used. 


Are your products safe to use during pregnancy?

There are some essential oils you may wish to avoid during pregnancy. Below we have listed the essential oil, in which product it appears, and its dosage. Please note, this is not an exhaustive list of all essential oils to avoid during pregnancy, just the ones that appear in our products and come with caution.

a) Cinnamon leaf essential oil: 0.4% in Coffee + Cinnamon Body Polish

b) Clary Sage essential oil: 0.33% in Nourishing Hair & Scalp Oil

c) Jasmine absolute: 0.3% in Jasmine Sunset Radiance Body Oil

d) Rosemary essential oil: 0.75% in Immortelle Scar + Blemish Oil, 0.4% in Lemongrass + Rosemary Foot Scrub, 0.33% in Nourishing Beard Oil, 0.67% in Nourishing Hair & Scalp Oil

e) Thyme essential oil: 0.33% in Nourishing Hair & Scalp Oil.


Are there any safety precautions I should observe?

Our experience is steeped in the power of natural and safer ingredients to transform your skincare and self-care regimen, however, natural doesn't necessarily mean safe for everyone. 

There are several components of essential oils that in certain quantities have been identified as allergens and skin sensitisers. Our products contain different levels of essential oils, usually at 1% dilution or less in accordance and compliance with EU regulations, which exist to ensure safety in dosage and exposure to skin. These known allergens that occur naturally in essential oils are detailed in the Ingredients section on each product page.

You may wish to do a patch test first, and as a general rule, if you have sensitive skin, are pregnant (see above), breastfeeding, or intend to use on children, we advise consulting with a qualified aromatherapist or your doctor first. 

Cosmetic Product Safety Reports have been carried out on all Isla Apothecary products in compliance with Regulation (EC) No. 1223/2009 when placing a cosmetic product on the EU market.


How should I store my products, and what is their shelf life?

To maintain the efficacy of the essential, nut, seed and vegetable oils used in your product, it is best stored in cool, dark and dry conditions as the effects of heat, light, air and moisture are generally damaging and can lead to spoilage. If your product is exposed to excessive amounts of water, prolonged oxidation and direct sunlight, the oils are likely to destabilise faster, become rancid, and reduce the shelf life.

Products have a shelf life of up to six months after opening, and are usually stable for around 30 months after production. The products will usually keep beyond this but with reduced potency. The Vitamin E (Tocopherol) added to the majority of products for its antioxidant properties doubles up as a natural preservative and should help to sustain your products for longer.


What packaging do you use and why?

We've carefully chosen eco-friendly packaging to a) protect the integrity and nature of the ingredients and b) to minimise waste, protect the environment, and encourage the re-use and re-purposing of your bottles and jars once you've finished with them. To these ends, we use amber glass for filtering out the suns UV light, which will protect your products from repeated changes in temperature, prolonging their shelf life. All products come in a cotton drawstring bag that can also be up-cycled and re-purposed.


What payment methods do you accept?

We accept PayPal and all major debit and credit cards including American Express.


When can I expect my order?

Our aim is to dispatch your item/s within two working days of receiving your order though this may vary. From formulation to delivery; there is great pride and care put in to hand-blending, bottling, labelling and packaging each item to ensure you experience a fresh product.

Please let us know if you require your order by a certain date and we will do our best to accommodate you. To enjoy free UK shipping on orders over £50 add the code 'FREE50UK' at checkout! See more on Shipping here.


I have a stockist enquiry.

Isla Apothecary is growing in a select number of thoughtfully curated retail, holistic and online spaces. If you are interested in stocking Isla Apothecary products- we'd love to hear from you! Please send your enquiry using our Become a Retailer form.


What is the best way to reach us?

For all other enquiries, you can get in touch using the form on our Contact page or by emailing us at info@islaapothecary.com. We aim to get back to you within 24 hours!